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Return policy

You have the right to withdraw from any purchase made on Walaky.com within 14 days without giving any reason. Just send us an email to let us know you wish to return your purchase (Returning@Walaky.com). 

We shall reimburse to you (pay you back) all payments received from you, including the costs of delivery (if you have paid such costs), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw your online purchase.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

The withdrawal period will expire after 14 days from the day ‘on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods .

To exercise the right of withdrawal, you can inform Walaky (e.g. by email: Returning@Walaky.com) of your decision to withdraw from your purchase by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You may use the attached model withdrawal forms (various languages available), but it is not obligatory to use these forms.

model withdrawal forms: 
- Right of withdrawal form (EN)
Right of withdrawal form (NL)

After your withdrawal from your purchase you have to return the goods within 14 days.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Among other things this means that:
- All products must be unwashed.
- All products must have all original Walaky tags still attached.
- You have to send back the product including all the things you have received with it (e.g. cases, packaging, tarnish-resistant pouch etc.).
- For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewelry cannot be returned or exchanged unless faulty.

INSTRUCTIONS FOR RETURN SHIPMENTS:

(Option 1) DO IT YOURSELF RETURN SHIPMENT

You send back the goods or hand them over to us (Walaky, Van Woustraat 38 IV, 1073LM, Amsterdam, The Netherlands), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

(Option 2) WALAKY RETURN SHIPMENT SERVICE (recommended by us)

Returning any purchase using this option is very easy.

Just send an email to Returning@Walaky.com and mention what you wish to return using our Walaky Return Shipment Service.

And we will send you an email that includes a link.

With this link you can download a RETURN FORM with the details to easily ship back the goods. 

You will have to bear the direct cost of returning the goods.

In case you have any questions, please do not hesitate to contact us by email: Returning@Walaky.com